Return windows at 39 major US and Canadian retailers — the standard window, the electronics exception most people trip on, and whether the receipt matters. Policies change and categories carry exceptions: treat this as the map, and the retailer's own site as the territory.
| Retailer | Standard window | Electronics | Receipt | Worth knowing |
|---|---|---|---|---|
US/CA | No stated limit | 90 days | not required | Satisfaction guarantee with no stated time limit on most items. Electronics (TVs, computers, cameras, phones and similar) are limited to 90 days. Purchases are tied to your membership, so the warehouse can look them up without a paper receipt. |
US/CA | 30 days | — | not required | Most items sold or fulfilled by Amazon: 30 days from delivery. Marketplace sellers can set different windows. Holiday purchases are typically returnable into January — check the yearly dates. |
US/CA | 90 days | 30 days | recommended | Most items: 90 days. Most electronics: 30 days; post-paid cell phones are shorter (around 14 days). Without a receipt, returns may be limited or refunded to a gift card. |
US | 90 days | 30 days | recommended | Most items: 90 days (30 for electronics, 14 for Apple products). Paying with a Target Circle Card adds 30 extra days. Target-owned brands can be returned for up to one year. Price-drop refunds within 14 days. |
US/CA | 15 days | — | recommended | Standard members: 15 days on most products; activatable devices (phones) around 14 days. Paid My Best Buy tiers extend the window substantially. Some categories carry restocking fees. |
US/CA | 14 days | — | not required | Apple Store purchases: 14 calendar days, undamaged, with original packaging. Purchases are tied to your Apple ID / order number. No restocking fee. |
US/CA | 90 days | — | recommended | Most new, unopened merchandise: 90 days. Paying with a Home Depot consumer credit card extends most returns to 365 days. Some categories (furniture, area rugs, gas-powered equipment and similar) are 30 days. |
US/CA | 90 days | — | recommended | Most items: 90 days. Lowe's credit card holders get 365 days on most purchases. Exceptions around 30 days include TVs, outdoor power equipment and some appliances. |
US/CA | 1 year | — | required | 365 days to return most items with proof of purchase — including opened products in resellable condition. Mattresses are a one-time exchange within 90 days. “As-is” purchases are final sale. |
CA | 90 days | — | required | Unopened items in original packaging with receipt: 90 days for most categories. Opened items are handled per category, often as exchange or repair under warranty programs. |
US/CA | No stated limit | — | not required | No stated time limit — returns are handled case by case, and they can usually look up the purchase. Nordstrom Rack is stricter (about 40 days). |
US | 1 year | 90 days | recommended | One year on most items (90 days for electronics). Items that failed you due to ordinary wear and tear are not covered — the guarantee is about satisfaction, not durability abuse. |
US/CA | 30 days | — | recommended | New or gently used products: 30 days for a refund to the original payment. Returns in the following month typically convert to store credit. |
US | 60 days | — | recommended | 60 days with receipt for a full refund, including opened products in most cases. |
US/CA | 30 days | — | not required | 30 days from delivery on most items, but you typically pay return shipping — which on furniture can be substantial. Clearance and open-box are usually final sale. Mattresses get 100 nights. |
US/CA | 30 days | — | required | 30 days with receipt. Final-sale items and opened beauty excluded. |
US/CA | 30 days | — | required | 30 days from the purchase date (in-store) or shipping date (online), with receipt. |
US/CA | 30 days | — | required | 30 days with receipt, unworn with tags. Online orders count from delivery. |
US/CA | 30 days | — | recommended | 30 days, unwashed and unworn. The three banners share one policy family. |
US/CA | 30 days | — | recommended | 30 days, unworn with tags, for a full refund. Separate “Like New” trade-in exists for worn gear in some regions. |
US/CA | 30 days | — | recommended | 30 days, and Nike explicitly allows returns of worn items within that window if they didn’t work out (member orders). Some items excluded. |
US/CA | 30 days | — | recommended | 30 days on most items; some drops and personalized products are final sale. |
US | 30 days | — | required | In-store: 30 days with receipt for a refund; without a receipt you get merchandise credit. Online purchases have their own window (about 40 days). |
US | 180 days | 30 days | recommended | One of the most generous big-box policies: 180 days on most items. Premium electronics and watches are 30 days with original packaging. Without a receipt, purchases can often be located from the card used, or refunded as store credit. |
US/CA | 15 days | — | required | Unopened new products: about 15 days with receipt. Opened new games and electronics generally become exchange-only. Pre-owned has a short defect-exchange window. |
US | 30 days | — | not required | 30 days on most gear, tied to the order number. Some categories (drones, printers with ink loaded) are stricter. |
US/CA | 30 days | — | not required | 30 days on many items, but the policy is per-product: some are replacement-only and some carry restocking fees. Check the listing’s own return tab before buying. |
US/CA | 30 days | — | not required | 30 days from the invoice date on most consumer hardware, tied to the order number. Restocking fees can apply to some returns. |
US | 15 days | — | not required | Direct purchases from Samsung.com: 15 days from delivery on most devices. |
US/CA | 90 days | — | required | 90 days with receipt, including gently used products; refunds without a receipt were tightened years ago. |
US/CA | 60 days | — | required | 60 days with receipt. Without one, store credit at the lowest recent price. |
US | 90 days | — | recommended | 90 days with receipt; without one, exchange or store credit. |
US | 30 days | — | required | 30 days with receipt for most items; shorter for some media once opened. |
CA | 30 days | — | required | 30 days with receipt in resellable condition; some categories (opened media, tech accessories) excluded. |
CA | 90 days | — | required | 90 days with receipt on most unused items; seasonal and clearance goods can differ. |
CA | 30 days | — | required | 30 days with receipt, unworn with tags. |
CA | Final sale | — | required | All sales final — no refunds, and exchanges only for defective items in most cases. Buy accordingly. |
US/CA | No stated limit | — | not required | Return windows are set by each seller — but the eBay Money Back Guarantee separately covers items that arrive broken or not as described, claimable within 30 days of delivery regardless of the seller’s policy. |
US/CA | No stated limit | — | not required | Entirely seller-set — check the listing’s return policy before buying. Etsy’s purchase protection covers non-delivery and items materially different from the listing. |
Costco · TJ Maxx / Marshalls · Sephora · IKEA · Best Buy · Kohl's · REI · Gap / Old Navy / Banana Republic · Zara · Ulta Beauty
The ones that surprise peopleCostco gives you 90 days on electronics — and essentially no deadline on most other items. They can also pull up your purchase from your membership, no receipt needed.
Amazon’s 30-day clock starts at delivery, not at checkout — and holiday-season purchases usually get extended into January.
Walmart’s standard window is a full 90 days — three times longer than most people assume. Electronics drop to 30.
Target’s own brands — Good & Gather, Cat & Jack and the rest — carry a one-year return window. And if Target drops the price within 14 days of your purchase, you can ask for the difference back.
Best Buy’s standard return window is just 15 days — one of the shortest of any big-box store. The holiday extension is the main exception.
Apple gives you exactly 14 days — but the one-year limited warranty and consumer-law coverage keep working long after the return window closes. Keep the receipt.
Pay at Home Depot with their store card and your return window stretches from 90 days to a full year on most items.
Same trick as Home Depot: Lowe's store-card purchases get a 365-day return window on most items instead of 90.
IKEA’s return window is a full year — 365 days with your receipt, even on opened items. Almost nobody knows this.
Canadian Tire honours 90 days on unopened items — but opened-box rules vary sharply by category, so the receipt matters more here than almost anywhere.
Nordstrom famously has no official return deadline at all — each return is a judgment call, which cuts both ways.
REI’s satisfaction guarantee runs a full year on most gear. Electronics get 90 days.
Sephora takes back gently used makeup within 30 days — “I tried it and it isn’t right” is an accepted reason.
Ulta doubles Sephora: 60 days, opened products included.
Wayfair gives you 30 days — but you pay the return shipping, and on a couch that can eat half the refund. Measure twice.
Nike lets you return shoes you’ve actually worn — within 30 days, wearing them counts as testing them.
Kohl's gives you 180 days — half a year — on most items. Almost nobody uses even a tenth of that window.
Open the shrink-wrap on a new game and your GameStop refund usually turns into an exchange. The 15-day clock is only half the story.
On Newegg the return policy is set per product, not per store — two items in one order can have completely different rules.
Buy a Samsung phone from Samsung directly and you get 15 days — buy the identical phone at Costco and you get 90. Where you buy sets your deadline.
Dollarama’s return window is zero days. Every sale is final — the receipt only helps if the item is defective.
“No returns accepted” on eBay does not apply when the item isn’t as described — the Money Back Guarantee overrides the seller for 30 days.
Most credit cards quietly extend the manufacturer’s warranty on things you buy with them — often by a full extra year. It only works if you can produce the receipt.
Thermal-paper receipts fade to blank in months, especially in a hot car or wallet. A photo taken the day you buy is the only version that survives to warranty-claim day.
For insurance claims after a theft, fire or flood, adjusters ask for proof of what you owned. A folder of receipts is the difference between an estimate and a fight.
Manufacturer warranties usually run from the purchase date on the receipt, not from when the box was opened. No receipt often means the warranty clock is assumed to have started when the product shipped to the store.
Many retailers refund the difference if their own price drops shortly after you buy — Target within 14 days, for example. Almost nobody goes back to check.
From late October, most large retailers quietly extend holiday-purchase return windows into January. The catch: it usually applies to purchases made after a cutoff date, and the deadlines differ per store.
PurchVault scans your receipts, works out each purchase's return window and warranty, and reminds you before they close.
Policies summarized from retailers' published policies as of 2026-09; windows and exceptions change, and category-specific rules apply. Always confirm on the retailer's site before relying on a deadline. This page is general information, not legal advice, and PurchVault is not affiliated with any retailer listed.